What is Yiron Desk ?

Yiron Desk is a ticketing software, which contains complete suite of Helpdesk functionalities built by Yiron Technologies Pvt Ltd. It is currently used by Satguru Travel. Our cloud based ticketing solution is used for ease of communication and timely response to customer concerns. Here you can simply register yourself and start to get served by Yirondesk, which allows you to give support for many companies/customers at centralized location. It has CRM capabilities, so managers and agents can get easy access to the details of customer tickets, existing interactions, old purchase details and contact information etc..

Registration

1. You can hit on link and register yourself.

2. Registration.

3. Login.

4. notification.

Dashboard

1. On dashboard you can see the count of all type of tickets to improve your service.

2. Overview for all type of tickets.

3. Health chart/Service Dashboard.

4. CSV export of data.

Automation

1. You can automate time consuming task like checking user availability, call routing.

2. Ticket auto assign rules(Round Robin).

3. Ticket dispatch rules

Customer/User Management

1. Customer friendly system.

2. Create department/Group client under organization File attachment to ticket.

3. Manual registration of customer & approval mechanism

SLA and Escalation

It sets the rule that when every ticket should Be Replied/solved as per configured business hours. SLA specifies commitments and the escalation actions or notifications for each commitment. It specify target times for response/resolution/delivery/availability.

1. Business hour schedule.

2. SLA Provision tickets/client/department wise.

3. Multiple SLA.

4. Multichannel.

5. Multi Departmental.

6. Multi Function.